Policy on returns
● The goods must be returned within 30 days of receipt.
● The merchandise must not have been worn or washed.
● The goods must have all tags attached, including any badges of Millennium Star.
It is not allowed the return of: hair accessories, hats, cosmetics open, earrings, underwear and body (excluding swimwear)
All footwear being made must be returned with their original condition in box
All swimsuits shall be made subject to more hygiene protection intact if any.
Returns from ‘Italy without problems
You can choose to make the product and get back the amount or maintain a credit for future purchases on the platform millenniumstar.it. I made so you want to get a credit for future purchases will be processed for free, so the cost of shipping to return the product will be completely free. If you want to keep the credit we send email to a code of the same value of your purchase you can use as and when you want. While if you ask for a refund based on your original method of payment (eg. Credit card, Paypal, bank transfer) you will have to pay the cost of shipping on the return of the product.
Send us an email to firstname.lastname@example.org or a return request via Whatsapp to 3927104341 or in live chat site to start the return procedure.
Sign in to your account Millennium Star. If you do not have an account, you identify the number of ‘order and the name of the purchaser.
Tell us the order or item / items you would like to return, you specifying desired the reason for the return.
If you choose the amount returned will be converted into a voucher code for future purchases or that you have redeemed. We remind you that made you want to get a credit for future purchases will be processed free of charge and therefore will not have any cost of return shipping, but if you ask for a refund based on your original method of payment (eg. Credit card , Paypal, bank transfer) you will have to pay shipping to return the product. Also remember that the cost of initial shipment are not refundable.
Print and apply the label on the casing of the package.
Delivers the package at the dispatch center of your choice if the cost of return shipping are your responsibility, if the return is for you free of charge we will send you a free courier to pick up the package to ‘address you previously reported .
Returns from abroad
Follow the instructions on the form to your return that you will find inside the package. You must return the items to the address below within 30 days from the date of receipt of the package. Write the serial number on the casing of the package. The refund it will arrive through the payment method used previously. Unfortunately we can not refund the duties, taxes and shipping.
Information appearing on the package for the return:
Print this label or write legibly the data given below on the package of your return
Millennium Star Ltd.
Order # _________
Via delle Libellule, 24
Refunds – processing
Refunds will be processed in approximately 7 working days from receipt of the return.
The costs of the initial shipment are not refundable.
Coupons for future purchases
The coupon for future purchases can only be used online, on our website millenniumstar.it
The coupon for future purchases can not be transferred to third parties or to another account.
Consider the coupon for future purchases like cash.
The coupon for future purchases can not be bought and is offered in front of the return of items previously purchased only if you chose not to have it back in full the purchase but to turn it into voucher for future purchases.
The coupon for future purchases can be used to purchase gift cards useable in our shop.
Any amount due to the purchase that exceeds the value of the credit for future purchases will be paid with a payment method of your choice for the balance.
The coupon for future purchases valid indefinitely.
The coupon for future purchases is paid in Euros.
The use of the coupon for future purchases manifests acceptance of our Terms.
To see the value of your voucher for future purchases, you should direct us through the various forms of contact email Info@millenniumstar.it, WhatsApp 3927104341, live chat site or contact customer service.
RIGHT OF WITHDRAWAL DECREE 206/2005 (CONSUMER CODE)
Right of withdrawal
In accordance with Art. 64 et seq of Legislative Decree no. 206/05, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase order form by indicating in a reference VAT), is entitled to rescind the purchase contract for any reason, without explanation and without any penalty.
The right of withdrawal is subject to the following conditions:
The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product (ex .: accessories);
the shipment until the receipt in our warehouse is under the complete responsibility of the customer;
if the goods are damaged during transport, Millennium Star Srl will inform the customer (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, while canceling the request for withdrawal;
Millennium Star srl not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
on his arrival in stock, the product will be examined to assess any damages not caused by transport.
The right of withdrawal is lost for lack of the essential integrity of the property, where Millennium Star Srl finds:
not diligent use of the good that has compromised its integrity, – that the leaders were not worn (except the test size) and washed
the lack of product components (eg. accessories, seal guarantees with labels)
damage to the product for reasons other than transportation.
In case of forfeiture of the right of withdrawal, the goods remain at the headquarters of Millennium Star Srl, available to the customer for collection at your expense.
For all purchases it is always valid the Money Back Guarantee. All products sold by Millennium Star Srl They are covered by a 24 month warranty for defects, according to D.Lgs. 206/05. To use the warranty, the customer will keep the invoice or receipt.
The guarantee of 24 months under the Legislative Decree 206/05 applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided by the labels which set out the correct use (eg. washing system). This guarantee is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT). – In case of lack of conformity, Millennium Star Srl provides, without cost to the customer, the restoration of conformity by repair / replacement or reduction of price, until the termination of the contract.
In the event that, for whatever reason, is unable to make its customers a product warranty (repaired or replaced), Millennium Star Srl It will proceed at its own discretion to refund the amount paid taking into account the ‘use of the property or its replacement with a product of equal or superior characteristics. – The time to repair or replacement of the product depends solely on the availability in stock of materials needed and no damage can be obtained at Millennium Star Srl for any delays in repairs or replacements.
In cases where the application of safeguards providing for the return of the product over the 15 days provided for the return, the goods must be returned by the customer complete in all its parts and expense of Customer with corrire chosen by itself or sent by Millennium Star Ltd. charging the customer the cost of delivery is that of another expedition to the change.